1. About This Policy
RTCS ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website (rtcs.au), contact forms, email correspondence, and service engagements.
2. What Information We Collect
We may collect the following types of personal information:
- Contact information - name, email address, phone number, job title, and organisation name submitted via our contact forms or enquiries.
- Professional information - organisation size, sector, and security requirements relevant to service enquiries.
- Website usage data - if analytics are enabled, we may collect browser type, pages visited, and time on site. We do not collect this data in a way that personally identifies you without consent.
- Correspondence - emails, messages, and communications you send to us.
- Client engagement data - information provided in the course of service delivery, including technical and organisational data relevant to the services we are contracted to perform.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide the services you have requested
- Send you relevant updates, insights, or event invitations (you may unsubscribe at any time)
- Improve our website and service delivery
- Comply with legal and regulatory obligations
- Manage our business relationship with you and your organisation
We will not use your personal information for any purpose other than those described above without your prior consent, unless required by law.
4. Disclosure of Information
RTCS does not sell, rent, or trade your personal information. We may disclose personal information to:
- Our employees and contractors who need access to perform their duties, subject to confidentiality obligations
- Third-party service providers who assist in operating our business (e.g. email delivery, form processing), under binding confidentiality and data processing agreements
- Regulators, law enforcement, or government bodies where required by law
All personal information handled by RTCS is stored and processed within Australia. We do not transfer personal information offshore.
5. Data Security
RTCS takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. As a cyber security firm, information security is central to how we operate. We apply appropriate technical and organisational controls to protect data in our custody.
If you believe your personal information has been compromised, please contact us immediately at privacy@rtcs.au.
6. Cookies & Website Analytics
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings, though this may affect some website functionality.
If we use analytics tools, they are configured to anonymise IP addresses and comply with Australian privacy requirements. We do not use advertising or tracking cookies.
7. Access & Correction
You have the right to request access to personal information we hold about you, and to request correction of any inaccurate or out-of-date information. To make such a request, contact us at privacy@rtcs.au. We will respond within 30 days.
In some circumstances, we may decline to provide access where permitted by the Privacy Act, in which case we will explain the reason in writing.
8. Notifiable Data Breaches
RTCS is subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act. In the event of an eligible data breach that is likely to result in serious harm to any individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us at privacy@rtcs.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.
RTCS
St Georges Tce, Perth WA 6000
Email: privacy@rtcs.au